REFUND POLICY

EBG Office Essentials LLC is committed to providing our customers with high-quality office supplies and a satisfying shopping experience.

We understand that, for various reasons—such as changing personal needs or product specifications—you may wish to return an item. To ensure a clear and convenient after-sales experience, we have established the following return and refund policy.

1. Return Request Period

Customers may submit a return request to EBG Office Essentials LLC within 30 calendar days of receiving their items.

To initiate a return, please contact us via email and provide the following information:

• Customer name.
• Order number.
• Name of the item(s) being returned.
• Reason for the return.
• Photographs of the item (if the return is due to damage or quality issues).

Upon receiving your request, our customer service team will verify the details and guide you through the subsequent return process.

2. Return Eligibility

Customers may request a return under the following circumstances:

• The item has a quality defect.
• The item was damaged during transit.
• The item received does not match the order details.
• The item is missing accessories or has other issues that prevent normal use.
• The customer has changed their mind for personal reasons and submits a request within the specified timeframe.
  Returns for Opened Items:

EBG Office Essentials LLC accepts return requests for opened items, provided they comply with applicable laws and this policy. You may request a return after inspecting or reasonably testing the product.

For returns based on personal preference, we ask that you keep the product, its accessories, packaging materials, and any related components as intact as possible. Please note that signs of reasonable inspection or testing will not automatically disqualify an item from being returned.

In cases involving damaged items, quality defects, or incorrect shipments, we will provide an appropriate resolution based on the specific circumstances.

3. Return Process

You may initiate a return by following these steps:

Step 1: Submit a Request

Send your return request to our official customer service email, including your order number and the reason for the return.

Step 2: Application Review

Our customer service team will verify your order details and the reason for the return, typically providing a response within 1–2 business days.

Step 3: Obtaining the Return Address

Once your return request is approved, we will email you the appropriate U.S. return address along with specific return instructions.

Step 4: Returning the Item(s)

Please return the item(s) following the instructions provided by our customer service team, and share the shipment tracking number (if applicable) once the package has been sent.

Step 5: Item Inspection

Upon receiving the returned item(s), we will verify the condition of the product and the order details, then proceed with a refund or other resolution in accordance with our applicable policies.

4. Return Address

Address: 4563 CYPRESS THORN DR
ARLINGTON TX 76005

Please note: To avoid misdirected shipments, please do not return any items before receiving confirmation from our customer service team. The correct return address for your specific order will be provided by our customer service representatives.

5. Refund Processing Time

Once the returned item(s) arrive at the designated address and have been inspected, we will process your refund based on the outcome of the review.

• Return request review: Typically 1–2 business days.
• Inspection of returned items: Typically 2–3 business days after receipt.
• Refund processing: Once approved, the refund will generally be initiated within 5–10 business days.

Refunds will be issued via the original payment method. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or payment service provider.

6. Return Shipping Costs

Return shipping costs are determined by the reason for the return:

• Product quality issues: If a confirmed quality issue exists, we will cover reasonable return shipping costs.
• Damage during transit: If it is verified that the damage occurred during transit, we will cover the return shipping costs as appropriate.
• Incorrect items or missing parts: If the issue is due to an error on our part during order processing, we will cover the return shipping costs.
• Returns for personal reasons: If a return is requested due to a personal purchasing decision, the customer is generally responsible for return shipping costs, unless otherwise provided by law.
• 7. Exchanges and Product Issues

If you receive any document organizers, bookends, laptop stands, or other office supplies that have quality issues, please contact us promptly.

Depending on the condition of the item and your specific needs, we can offer the following solutions:

• Replacing the item with one that meets your original order requirements.
• Sending out any missing accessories.
• Issuing a refund for orders that qualify under our refund policy.
• Providing other solutions mutually agreed upon by both parties and in compliance with applicable laws.
  The specific course of action will be determined based on the condition of the product, order details, and relevant policies.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible—ideally before the item has been shipped.

For orders that have not yet entered the shipping process, we will verify the request and assist with the cancellation and refund.

If the item has already been shipped, you may submit a return request in accordance with our Return Policy.

9. Contact Us

If you have any questions regarding returns, refunds, exchanges, or order cancellations, please reach out to us via the following channels:

Company: EBG Office Essentials LLC
Address: 4563 CYPRESS THORN DR
ARLINGTON, TX 76005
Email:
[email protected]
[email protected]

We typically respond to inquiries within 24 business hours.